Shipping & returns

1. Where we ship

We ship to all 50 US states, to military APO/FPO/DPO addresses and to PO boxes (USPS only). We don’t ship outside the United States at this time.

2. Shipping cost

• Standard shipping is free on US orders of $49 or more. Below $49, the standard shipping rate is shown at checkout before you pay.
• Spend & Save discounts (5% off $69+, 10% off $99+, 15% off $139+) are applied automatically; the $49 free-shipping minimum is based on your subtotal after discounts.

3. Handling time

Orders are made, quality-checked and packed in 1–3 business days. Orders placed and confirmed before 3:00 PM Eastern Time on a business day enter that day’s queue; later orders, and orders on weekends or US federal holidays, start the next business day. Business days are Monday to Friday.

4. Transit time

• Standard US addresses: 4–7 business days after dispatch, about 5–10 business days from order to delivery.
• APO/FPO/DPO addresses: 7–15 business days after dispatch, about 8–18 business days in total. Military mail can’t be expedited.

We ship with USPS, UPS or FedEx depending on package size and destination. Delivery can take longer around holidays or during severe weather.

5. Tracking

You’ll get an order confirmation, a processing email and a shipping email with your tracking number. Allow 24–48 hours for the carrier to show the first scan. You can also check status on our Track Order page.

6. Multiple items

Items in one order may ship separately and arrive in different packages, each with its own tracking number, at no extra cost.

Late or lost packages

If your package hasn’t moved for several days or is well past its delivery estimate, email [email protected] with your order number. We’ll work with the carrier and, if the package is confirmed lost in transit, reship your order or refund it in full.

Marked as delivered but not received

Check around your property and with neighbors, and allow a day — carriers sometimes scan packages as delivered early. Then contact the carrier with your tracking number and let us know; we’ll help you file a claim. Once a package is marked delivered to the address provided, we can’t be responsible for theft from the delivery location.

Damaged in transit

Email [email protected] with photos of the package and item. Damaged items are covered by our return policy below — we pay the return label and refund in full.

Need to change a size, color or shipping address, or cancel? Email [email protected] (or use our Contact Us page) within 12 hours of ordering, with your order number. If the order hasn’t entered processing, we’ll update it or cancel it and refund you in full to the original payment method.

Once an order is in processing or has shipped, changes can’t be guaranteed. You can still return eligible items under the policy below after they arrive. Address changes after shipment are handled by the carrier and may delay delivery.

1. 30-day return window

You have 30 calendar days from the delivery date shown in tracking to request a return, exchange or refund.

2. Condition

Items must be unworn, unwashed and unaltered, with tags attached, free of odors, stains or damage, and in their original packaging where possible.

3. Who pays return shipping

• Damaged, defective or wrong item (our mistake): we email you a prepaid return label and refund the item plus original shipping.
• Change of mind, size or fit: you arrange and pay for return shipping; we refund the full product price. We recommend a tracked, insured service.
• There is no restocking fee.

4. How to start a return

• Email [email protected] with your order number, delivery date, the item(s) and the reason. For damage or defects, include photos.
• We review requests within 1–2 business days and email your return authorization, the return address and a prepaid label if it applies.
• Please don’t send items back without authorization — unauthorized packages can’t be accepted.

5. Exchanges

Want a different size or color? Request an exchange the same way. Once the original item is approved, we ship the replacement free of charge (one exchange per item, subject to availability — if it’s out of stock we refund instead). For size/color exchanges you pay the return postage; for our mistakes we do.

6. Non-returnable items

Items personalized with your name, unit or other custom details, items marked Final Sale, and gift cards can’t be returned for change of mind. They are still covered if they arrive damaged, defective or different from what you ordered.

7. Refunds

We inspect returns within 2–3 business days of arrival and then refund your original payment method. Cards usually show the credit within 5–10 business days and PayPal within 1–3. Spend & Save discounts are refunded proportionally, so you get back what you actually paid for the item.