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Store policy

Return & Refund Policy

A 30-day return window, with clear rules on condition, return shipping, and refunds.

Effective Date: September 26, 2026 Last Updated: September 26, 2026

1

Our 30-Day Return Promise

Cornerstore Wear backs most items with a 30-day return window. We treat mistakes on our end (wrong or defective item) differently from a change of heart on yours (wrong size, wrong vibe), and we spell out both below.

You get a full 30 calendar days from the delivery date to start a return.

The countdown begins the moment the carrier marks your package delivered. Weekends and holidays still count.

2

What Condition It Needs to Be In

For a return to be accepted, the item needs to come back in the same shape it left us:

  • Apparel (tees, hoodies, polos): unworn, unwashed, with original tags still attached where they apply
  • Mugs: unused, in original packaging
  • No odors, stains, or damage
  • Untouched, no alterations

Even a quick try-on around the house counts as worn, so those items cannot be returned.

3

Who Pays for Return Shipping

SituationWho pays return shipping
Defective or damaged item (on us)Cornerstore Wear covers a prepaid label
Wrong item shipped (on us)Cornerstore Wear covers a prepaid label
Size didn't work outYou cover it
Changed your mindYou cover it
4

Starting a Return

  1. Email [email protected] within 30 days of delivery.
  2. Tell us your order number, the email on the order, which item(s) you are sending back, and why.
  3. Item showed up damaged, defective, or wrong? Attach a few clear photos. Our Shipping Policy covers the 7-day damage reporting window.
  4. We will write back with your return instructions.
5

How Long a Refund Takes

Once your return reaches us, plan on about 3-4 weeks until the money shows up, broken down like this:

  • Return is inspected: 2-3 business days
  • Refund gets processed: 5-7 business days
  • Your bank posts it: 5-10 business days (PayPal tends to be quicker)

The time your package spends in transit back to us (usually 1-2 weeks) comes before this. Every refund goes back to your original payment method.

6

Exchanges

We do not offer direct exchanges. Need a different size or color? Return the original item within 30 days of delivery for a refund, then place a new order for the one you want.

If your item arrived damaged, defective, or wrong, we will send a free replacement (if it is in stock) or refund you, whichever you prefer.

7

What Can't Come Back

  • Final sale or clearance items
  • Customized or personalized items
  • Gift cards
  • Anything returned after the 30-day window
8

Contact Us

  • Email: [email protected]
  • Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
  • Address: CA

Free Shipping on All U.S. Orders

30-Day Easy Returns

Secure Checkout via PayPal