Shipping Policy

We deliver to all 50 states, plus military addresses (APO, FPO, and DPO). Every order ships with a trusted carrier partner, with tracking from our door to yours.

Shipping coverage

• All 50 U.S. states
• APO/FPO/DPO military addresses
• Standard P.O. Boxes (USPS only)
• Not available: U.S. territories and international shipping

Nobody likes waiting around, so here is exactly what happens between "order placed" and "box on the porch."

Order cut-off time

Get your order in (payment confirmed, address correct) before 3:00 PM EST on a business day and it joins that day's queue. Anything after 3:00 PM EST, or placed on a weekend or holiday, rolls into the next business day.

Handling time (our end)

Standard handling time: 2-4 business days.

• Business days run Monday through Friday, U.S. federal holidays excluded.
• Our team double-checks your order, gives it a quality look, packs it up, and hands it to the carrier.
• During busy stretches, handling can stretch to the top of that range.
• A "Processing Confirmation" email lands in your inbox once your order is in the queue.

Transit time (the carrier's end)

Domestic standard transit time: 4-6 business days.

• The clock starts once the carrier picks up your package, right after handling wraps up.
• Carriers skip weekends and holidays when counting transit days.
• This range covers standard domestic addresses across all 50 states; actual speed can shift with region, carrier load, and weather.

Total estimated delivery window

None of this counts weekends or U.S. federal holidays. Order on a Friday, and Monday is day one of processing.

Free shipping, no catch

• Every order, no minimum spend
• All 50 U.S. states, APO/FPO/DPO military addresses, and standard P.O. Boxes

Carrier partners

• USPS: USPS Ground Advantage
• UPS: UPS Ground
• FedEx: FedEx Home Delivery and FedEx Ground

We pick your carrier based on package weight, destination, and network capacity. You will see who is carrying your box in the Shipping Confirmation email.

We salute our military families and ship to APO, FPO, and DPO addresses just like any standard U.S. address, though these packages route through extra postal handoffs, so transit runs longer.

• APO: Armed Forces Post Office (Europe, Middle East, Africa)
• FPO: Fleet Post Office (ships and maritime locations)
• DPO: Diplomatic Post Office (embassy and diplomatic locations)
• Standard P.O. Boxes: via USPS

These timelines are set by carrier and postal regulations and cannot be sped up, and can run longer during peak seasons.

Emails you will get

1. Order Confirmation: the moment you check out. We have your order.
2. Processing Confirmation: once payment and address are verified and your order enters the queue.
3. Shipping Confirmation: when it ships, with your tracking number and carrier.
4. Delivery Notification: sent by the carrier the moment it lands.

Save our email address to your contacts, and peek in your spam folder if one seems to be missing.

How to check on your package

• Tap the tracking link in your Shipping Confirmation email.
• Visit our Track Your Order page with your order number and email.
• Go straight to the carrier: USPS (tracking.usps.com), UPS (tracking.ups.com), or FedEx (fedex.com/fedextrack).

Give it a beat: tracking can take 24-48 hours to show up in the carrier's system after your Shipping Confirmation. Totally normal, nothing to worry about.

Need to fix an address?

• Within 12 hours of ordering: we can usually update it, as long as your order has not entered fulfillment yet.
• After 12 hours: we cannot promise a change once your order is assigned for fulfillment.
• After it ships: the carrier needs a formal correction request, which can add delays or fees.

Email [email protected] right away with your order number, the correct address, and the original address so we can verify it is really you.

Lost or stolen packages

Once the carrier marks a package "Delivered," we cannot take responsibility for it going missing, getting stolen, or ending up at the wrong door. Keep your delivery spot secure or leave the carrier instructions. Most carriers accept claims for up to 30 days from the delivery date.

1. Ask neighbors or anyone else at the address.
2. Give the carrier your tracking number to confirm where it was dropped.
3. File a claim with the carrier for higher-value items.
4. Send us your tracking number and the carrier's response, and we will help from there.

Running late?

If your package is not there 6 business days past the estimated delivery date, reach out with your tracking number. We will open a trace with the carrier and keep you posted. Most late packages still turn up, though a full resolution can take an extra 11-16 business days.

Arrived damaged or wrong?

Let us know within 7 calendar days of delivery if something showed up damaged, defective, or not what you ordered.

1. Snap photos of the item from a few angles, the packaging, and any damage marks on the box.
2. Email [email protected] with your order number, tracking number, what went wrong, and those photos.
3. We will make it right: a free replacement (if it is in stock) or a refund to your original payment method (processed within 5-7 business days), whichever you prefer.

We cannot accept claims filed after 7 days, since carriers hold us to strict damage-claim windows too.

Right now we only deliver within the United States: all 50 states plus APO/FPO/DPO military addresses and standard P.O. Boxes. We do not ship to U.S. territories, or to Canada, Mexico, Europe, Asia, or anywhere else outside the U.S. If you are outside the U.S., we are sorry to keep you waiting, check back with us down the road.

Delivery estimates are just that, estimates. Our timelines (2-4 business days handling plus 4-6 business days transit) reflect normal conditions, not a guarantee. Things outside our control, carrier delays, weather, holidays, address issues, or a package damaged in transit, can push a delivery date.

We keep an eye on every order, and if something runs past a reasonable window, we will dig in with the carrier and get it sorted.

• Email: [email protected] (responses within 24 hours, business days only)
• Business hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
• Address: CA
• Contact form: Visit our Contact page for general inquiries

To help us assist you quickly, include your order number, order date, the email used for the order, your shipping address, and your tracking number if the order has shipped. We do not respond to support requests on weekends or federal holidays.